Refund Policy

Last Updated: June 1, 2025

Thank you for choosing Maviria Visera for your educational journey. We are committed to providing high-quality online courses and educational content. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. Course Enrollment and Payment

When you enroll in any course or educational program offered by Maviria Visera, you agree to pay the applicable fees as specified at the time of purchase. All prices are displayed in the currency indicated on our platform.

2. Refund Eligibility

Refund requests are evaluated based on the following criteria:

2.1 Standard Refund Window

You may request a full refund within 14 days of your initial course purchase date, provided that:

You have not completed more than 20% of the course content
You have not downloaded or accessed any course certificates
You have not utilized more than 30% of the included course resources or materials

2.2 Technical Issues

If you experience significant technical problems that prevent you from accessing course content, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund regardless of the standard refund window.

2.3 Course Cancellation by Maviria Visera

If we cancel or discontinue a course you have enrolled in, you will receive a full refund of the amount paid for that specific course.

3. Non-Refundable Items

The following are not eligible for refunds:

Course enrollments after the 14-day refund window has expired
Subscription renewals (if you do not cancel before the renewal date)
Courses that have been substantially completed (more than 20% of content accessed)
Courses purchased during promotional sales or with discount codes (unless otherwise stated)
Bundled courses or programs where individual components have been accessed
Certificate fees or examination fees
Third-party services or integrations purchased through our platform

4. Subscription Services

4.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access to subscription benefits until the end of your current billing period.

4.2 Annual Subscriptions

Annual subscription payments may be eligible for a pro-rata refund if requested within 30 days of the initial purchase date and if less than 20% of available course content has been accessed. After 30 days, annual subscriptions are non-refundable.

5. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at contact@maviriavisera.cfd
Include your full name, registered email address, and order number
Provide a brief explanation of your refund request
Our team will review your request within 5 business days

Alternatively, you may submit a refund request by contacting us at +968 25543055 or by mail at:

Maviria Visera
P.O. Box: 484
Zip Code: 411
Sur, Oman

6. Refund Processing

Once your refund request is approved:

Refunds will be processed within 7-10 business days
The refund will be issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive an email confirmation once the refund has been processed

7. Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. These situations may include:

Course content significantly different from what was advertised
Intermittent technical issues that affected your learning experience
Duplicate charges or billing errors

The amount of any partial refund will be determined based on the specific circumstances of your case.

8. Course Access After Refund

Upon approval of a refund, your access to the course or program will be immediately revoked. Any certificates earned, downloaded materials, or course completion records will be invalidated.

9. Dispute Resolution

If your refund request is denied and you believe this decision was made in error, you may request a review by contacting our customer service team. We will conduct a secondary review of your case and provide a final decision within 10 business days.

10. Chargebacks

If you initiate a chargeback with your financial institution without first contacting us to resolve the issue, your account may be suspended or terminated. We encourage you to work with our support team before pursuing a chargeback, as this often results in a faster resolution.

11. Free Trials and Promotional Offers

Free trial periods and promotional offers are subject to their own specific terms and conditions. If you are charged after a free trial period, you may request a refund within 7 days of the charge if you did not intend to continue with the paid subscription.

12. Group or Corporate Purchases

Refund policies for group enrollments or corporate training packages may differ from individual course purchases. Please refer to your specific agreement or contact our corporate sales team for details.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Currency and Exchange Rates

Refunds will be issued in the same currency as the original purchase. If exchange rates have fluctuated between the time of purchase and the time of refund, the refunded amount may differ slightly from what you originally paid when converted to your local currency.

15. Tax Refunds

Any applicable taxes charged at the time of purchase will also be refunded according to local tax regulations. You are responsible for understanding the tax implications of refunds in your jurisdiction.

16. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: contact@maviriavisera.cfd
Phone: +968 25543055
Address: P.O. Box: 484, Zip Code: 411, Sur, Oman

17. Exceptions and Special Cases

Maviria Visera reserves the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be evaluated individually, and decisions will be made at the sole discretion of our management team.

By enrolling in our courses and using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.